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FAQS

GENERAL

Is Vochi free?

Yep.

What devices can I use Vochi on?

Vochi is currently optimized for the iPhone 5, 5s, 6, and 6 Plus, and can be downloaded onto the iPad.

What operating system do I need to use Vochi?

Vochi is currently available to users who have iOS 7 or later.

Is Vochi available on Android and my computer?

Not yet, but we’re working on it!

What is My Cloud and how do I use it?

My Cloud lets you save important messages that you want to keep long-term. See below “Where are my messages saved, and for how long?” to find out how long your messages get saved. Then, for messages you’d like to keep longer, click on the star in the upper right hand corner of the message. The message will then show up in My Cloud, as well as staying in your original message thread.

Can I send messages to more than one person at a time?

Yes! Once you’ve added your first contact in the “To” field when composing a message, just start typing another name to add another friend.

Can I send messages to friends who don’t have Vochi?

Not yet, but we’re working on it!

Why should I register on Vochi using Facebook?

Logging in with Facebook automatically populates your profile information and helps you get into Vochi faster.

How do I invite my friends to join Vochi?

In the Friends menu, click on “Add Friends” in the upper right corner. Then type your friend’s email address or mobile phone number into the box next to “Invite Friends” and click “Invite”. Vochi will send an email or text message inviting your friend to sign up, and you can see your sent invitations on the “Add Friends” screen.

How long can my video messages be?

Up to 1 ½ minutes each.

How long can my audio messages be?

3 minutes each

Can people on my Vochi friend list see my email, phone number and other profile information?

Your Vochi friends do NOT have access to your email address or phone number. They will see only your profile photo (if you have one). They will also get e-mail and in-app reminders about the day and month of your birthday (but not the year), if you included that in your profile either directly or through Facebook.

Why do you ask for my birthdate?

We send a birthday reminder to your Vochi friends so that they can send you birthday messages. Fun! We do not send them the year of your birthday, just the month and day.

Why do you ask for my phone number?

This is just one more way for your friends find you on Vochi by using your phone number to identify you. Messages do not get sent via your mobile phone carrier.

Why do you ask for my email address?

Your email is how we identify your Vochi account, and how send you notifications.

How long are my messages saved?

Video and Audio Messages- If you save a message to My Cloud by clicking on the star, it will be saved on Vochi servers in the cloud indefinitely. If you delete a message, it will immediately be deleted from our servers and no longer available to you. If you do nothing, a message will be saved for 30 days after delivery, then deleted from our servers. Text and Photo Messages- Text and photo messages will be saved on our servers indefinitely, unless you delete them.

What happens to my messages if I log out of my account?

If you log out of Vochi, your messages will remain on our servers and you can access them when you log in again, subject to the message deletion guidelines for video and audio message (30 days after delivery, unless saved in My Cloud).

What happens to my messages if I delete the app from my device?

If you delete Vochi, your messages will remain on our servers and you can access them when you re-install the app and log in, subject to the message deletion guidelines for video and audio message (30 days after delivery, unless saved in My Cloud).

What happens to my messages if I change phones?

Your messages are stored on Vochi servers, so all you have to do is re-install Vochi on your new phone and log into your account to get your messages, subject to the message deletion guidelines for video and audio message (30 days after delivery, unless saved in My Cloud).

Can I download my messages onto my computer?

Not yet, but that’s coming!

Can I change the phone number on my account?

Yes, go to “My Profile”, put in the new number, and click “save.”

Can I change the email on my account?

Yes, go to “My Profile”, put in the email address, and click “save.”

How do I change the password on my account?

Go to Settings>My Profile, then put in a new password in the first “change password” field, confirm the password in the second field, input your old password in the pop-up field, and click SAVE in the upper right hand corner.

How do I change the photo associated with my profile?

Go to “My Profile” in the Settings menu, tap on the current photo (or blank avatar), and then either take a picture, or choose a picture from your phone’s camera roll.

What does “Send Videos Only On Wi-Fi” in the Settings menu mean?

When this option is selected (green), any video messages you record while not on a wireless network will be held in your phone’s memory and sent when you are next connected to a wireless network. You may want to use this feature if you are worried about exceeding your phone’s data plan.

How often do you send birthday reminders?

When the Birthday Emails option in the Settings menu is selected (green), you will receive an email 1 week before the birthday of each person in your Vochi Friend list (unless that person didn’t specify a birthday in their profile).

Can I search the text of my messages?

Not yet, but we’re working on it! The search function on the Messages screen will search for names, so that you can find all messages from a particular friend.

How do you protect the security of my messages on Vochi?

SSL security is coming with our next update in a few weeks.

Can I recover deleted messages?

Unfortunately, when you delete messages on Vochi, we delete them from our servers, so we can’t get them back for you :(

How do I add my contacts to Vochi?

In the Friends menu, click on “Add Friends” in the upper right corner. On the next screen you’ll be able to go through the process of adding friends by searching your phone’s address book, Facebook, and gmail accounts. You can also add individual people by sending them an email or text invitation.

Can I add contacts to Vochi with my non-Gmail email account?

Not yet, but stay tuned!

Does Vochi let me forward messages to anyone else or upload to social media?

No. We wanted Vochi to be private, so we purposely didn’t include any way for users to forward or post messages to social media. But be aware that there are ways for people to take screen shots and otherwise get around the Vochi app to download messages. As always, be aware of what you would and would not want lots of people to see whenever you send a message using any technology.

Can I find out if someone has opened a message I sent?

No. We want to respect the privacy of all of our users.

Can I find my Facebook friends on Vochi without registering/logging in using Facebook?

Absolutely. Go to the Friends menu and click on “Add Friends” in the upper right corner. Then following the process for adding friend via Facebook.

How do I log out of my account?

Go the Settings menu, click on “My Profile”, then click on “Log Out” at the bottom of the screen.

How do you use my personal information? Do you ever sell it?

No way. We will never sell your information, or otherwise use it for our own personal gain. Our privacy is important to us, so we know how important it is to you. Vochi was created to help us, and you, connect more and better with the people we care about. That’s it. NO spam allowed. See our Privacy Policy (www.vochi.com/privacy-policy/) for the full story on how we use your information.